BMG Response on defective discs

It's no surprise that this conglomerate has adopted an attitude tantamount to, 'The customer can screw himself.' Just another symptom.

Are any disks you bought from them actually defective in any way at present?

And has anyone ever issued a lifetime-guarantee on CDs?

Tom Wood

following letters to be typed in

Ahem: 'Perfect sound, forever.'

> Last week I posted a note about deteriorating DGG discs manufactured > under license for BMG Music Club in the late 1980s and early 90s. Here > is the response I received from them when I asked if they had a > replacement policy. Of course, it isn't a surprise, but I thought I > would share it. Are any disks you bought from them actually defective in any way at present? And has anyone ever issued a lifetime-guarantee on CDs?

Thank goodness I have never dealt with BMG and never will. CDs correctly manufactured should have a lifetime of about 50 years.

Regards,

# http://www.users.bigpond.com/hallraylily/index.html See You Tamara (Ozzy Osbourne)

Ray, Taree, NSW

They used to print a statement with every CD, until about 4 years ago. I should ammend that to say every store-bought CD.

In other words, 'The customer is always wrong'?

I think that claim was actually made by a hardware manufacturer, Panasonic.

So the discs I bought in 1954 have one more year to live?

Marc Perman

I prefer to use the term 'the customer is always gullible'.

> Thank goodness I have never dealt with BMG and never will. CDs correctly > manufactured should have a lifetime of about 50 years. So the discs I bought in 1954 have one more year to live?

Herbie was a long way away from helping in the cross fertilisation of ideas that emanated in a future twinkle in his eye in 1954 <g>

Actually much depends on materials, quality of production, and a host of other environmental storage factors, but 50 years was always given by the manufacturer in the early days of CD production 20 years ago (whether this still applies is debateable), but with ideal manufacturing, and good storage, I would expect my CDs to still be playing in 100 years time. Somehow, I don't think I'll be around to find out though.

Regards,

# http://www.users.bigpond.com/hallraylily/index.html See You Tamara (Ozzy Osbourne)

Ray, Taree, NSW

Only fifteen years out of a 12 for the price of 1 CD what a schmuck. Good thing you work for a non profit Tepper as you don't know jack about money, that must come from your father.

You classical music enthusiasts are your own worst enemies, you want the record companies to sell every classical recording ever produced and all large record stores to carry a complete inventory, but you want those recordings to be in the $1 bin. You also want these companies that are in the market for the sole purpose of making a profit for there stockholders to care about your music. Idealism is a very poor business strategy.