Tech Question About Charles Walter Piano

I bought a brand new Charles Walter piano five months ago. It has been working fine, except sometimes, some keys had a noise resonance when played. Before, I can got rid of it by open then close the lid. Last night, there were three keys have the problem and I cannot get rid of it. This morning, only one key still has the problem. The others are OK. I have not talked to the dealer yet, want to find out more about it first. My questions are,

(1) Is this a factory defect? If so, will the warranty cover the labor cost?

(2) If it is not a factory defect, what should I do? I just had my piano tuned less than two months ago. (I did not play much during the last two months.) Can a piano technician fix the problem? What should I do in a daily basis to avoid this problem?

Thanks a lot.

PS., maybe the following information is useful to diagnose the problem. I live in pacific northwest. I put my piano in the corner of a carpet room. The piano is next to the outer wall of the house and close to a window. The window is normally closed and has double layer shades down. No exposure to sun.

Greetings, It sounds like there is something loose, and moving the lid changes the linkage to it. You will have to begin checking everywhere on the piano to find the loose hingepin, screw, paperclip on soundboard, etc. Good luck,

Ed Foote RPT http://www.uk-piano.org/edfoote/index.html Well-tempered CD's at Gasparo.com. GSCD #332, 'Beethoven In the Temperaments' GSCD #344 . 'Six Degrees of Tonality' Caution, these CD's contain pure intervals and extensive liner notes!

I am sure that the tech people will jump in, but there should be no problem as you have a new piano that will be backed by the factory and the dealer. This is a good company. Call your dealer and speak with him.

Best wishes,

I would definitely recommend an inside wall. I have never had good success on an outside wall with my pianos.

DaveB

I bought a brand new Charles Walter piano five months ago. It has been working fine, except sometimes, some keys had a noise resonance when played. Before, I can got rid of it by open then close the lid. Last night, there were three keys have the problem and I cannot get rid of it. This morning, only one key still has the problem. The others are OK. I have not talked to the dealer yet, want to find out more about it first. My questions are,

(1) Is this a factory defect? If so, will the warranty cover the labor cost?

(2) If it is not a factory defect, what should I do? I just had my piano tuned less than two months ago. (I did not play much during the last two months.) Can a piano technician fix the problem? What should I do in a daily basis to avoid this problem?

Thanks a lot.

PS., maybe the following information is useful to diagnose the problem. I live in pacific northwest. I put my piano in the corner of a carpet room. The piano is next to the outer wall of the house and close to a window. The window is normally closed and has double layer shades down. No exposure to sun.